Customer Service Representative
Fexco Managed Business Solutionsand Outsourcing are currently looking for Customer ServiceRepresentatives to join their Gas Networks Ireland team on afull time, fixed term contract basis. This roleis based in Killorglin, Co. Kerry. Job Purpose. The Customer Service Representative (CSR) is the main point of contact for all existing and potentially new customers. The key purpose of the job is to support customers by providing a superior level of assistance and service in a timely and efficient manner and, to generate and grow new business through proactive development of customer relationships. Main Responsibilities. Provide exemplary Customer Service to all Managed Business Solutions & Outsourcing Customers. Ensure ownership of customer queries/requests. Deliver first contact resolution wherever possible. Investigate and resolve issues within specific timeframes. Take personal ownership for all aspects ofcustomer service. Be quality focused with attention to detail atall times. Support a “can do” culture in terms ofresponding to customer needs. Liaise and communicate at all business levelswith customers. Process inbound & outbound calls, processemails, white mail etc. Be a team player in a fast change environment. Other tasks that the Team Leader or Manager deems appropriate. Competencies Required. Customer focused with a proven track recordwithin a relevant customer services environment. Demonstrate excellent written and verbalcommunication skills. Strong problem solving and decision making skills. Computer literate with excellent typing skills(minimum speed 20 wpm. Previous Sales experience would be desirable. Proven ability to prioritise and multitaskwithin a fast paced environment. Able to achieve all individual operational targets without compromising on Quality of Service. Demonstrate strong analytical and numericalskills. Flexible and adaptable with a positive attitude to change. Fexco is proud to support and promote a diverse and inclusive workplace. This job originally appeared on RecruitIreland.com.
159 days ago