Cache of job #14042748

Job Title

Customer Service - Technical

Employer

Sigmar Recruitment

Location

Kerry

Description

Customer Support - IT. Kerry. Working with a software company to the Construction industry who are actively looking to recruit a Technical Support Rep for the Tralee office. The successful candidate will provide an excellent, professional, positive and consistent customer experience, ensuring that all queries are resolved efficiently and effectively and that customers have a positive experience of the company at all times. Duties include: • Delivering excellent Customer service. • Providing technical support to the customer/client. • Deal with all incoming customer support queries, investigating, logging, diagnosing, trouble-shooting and responding to queries. • Provide initial responses to customers within agreed response. • Assist with queries in a professional and courteous manner, building positive relationships, investigating, responding and progressing issues and queries to a successful conclusion at the earliest time. • Ensure that customer onboarding activity is supported. • Work with second line support consultants to ensure that all customer feedback is acknowledged, owned, actioned and followed up to improve the customer experience. • Business Process Improvement and Systems. Skills/Experience required: • Previous relevant experience working in a similar customer service role. • MS Office proficient. • Understanding and operating within service level agreements, targets and meeting KPI’s. • Previous experience of providing customer support, managing software applications / hardware. Please email your CV to modriscoll@sigmar.ie or call Marie on 021-4847133 to discuss the role in further detail. Following your application for this specific role, Sigmar may contact you regarding other positions that we feel you may be suitable for. If you do not wish to be contacted about other opportunities please let us know. For further information please refer to the Privacy Statement on our website. This job originally appeared on RecruitIreland.com.

Date Added

1716 days ago

Apply