Customer Service Representative
Fexco Managed Business Solutions and Outsourcing are currently recruiting for Customer Service Representatives to join their growing team based in Cahirsiveen, Co. Kerry ona 6 monthfixed term contractbasis. Job Purpose. At Fexco, we are committed to providing the highest quality customer service. The Customer Service Representative (CSR) is the main point of contact for all existing and potentially new customers. The key purpose of the job is to support customers by providing a superior level of assistance and service in a timely and efficient manner and, to generate and grow new business through proactive development of customer relationships. Main Responsibilities. • Provide exemplary Customer Service to all Managed Business Solutions & Outsourcing Customers. • Ensure ownership of customer queries/requests. • Deliver first contact resolution wherever possible. • Investigate and resolve issues within specific timeframes. • Take personal ownership for all aspects of customer service. • Be quality focused with attention to detail at all times. • Support a “can do” culture in terms of responding to customer needs. • Liaise and communicate at all business levels with customers. • Process inbound & outbound calls, process emails, white mail etc. • Be a team player in a fast change environment. • Other tasks that the Team Leader or Manager deems appropriate. Competencies Required. • Customer focused with a proven track record within a relevant customer services environment. • Demonstrate excellent written and verbal communication skills. • Strong problem solving and decision making skills. • Computer literate with excellent typing skills. • Proven ability to prioritise and multitask within a fast paced environment. • Able to achieve all individual operational targets without compromising on Quality of Service. • Demonstrate strong analytical and numerical skills. • Flexible and adaptable with a positive attitude to change. Fexco is an equal opportunities employer. This job originally appeared on RecruitIreland.com.
75 days ago