Service Management Engineer

Sigmar Recruitment

Kerry

Required: Manage & administer core functions of the tools in ITSM department (IBM Tivoli Monitoring, uCMDB, HP Asset Manager, Syslog-ng, IBM BigFix. Server monitoring and capacity planning. Produce and maintain internal knowledgebase articles. Service application and infrastructure requests. Provide expertise during critical issue response. On-call and out of hours support on rotation. A valid passport and ability to travel to the USA. Personality: Smart, driven and fast learners. Logical thinker who enjoys problem solving. Organised and methodical approach under pressure. Self-starter. Common sense attitude. Good communicator (we work globally so strong written and verbal skills are an absolute requirement. Have experience in a similar position OR have recently graduated from college with a degree in Computer Science or a related discipline. Understanding of Linux and/or UNIX operating systems desirable. Troubleshooting skills and analytical mind set. Team orientated and happy to reach out for assistance or assist others. Scripting experience is highly desirable (Python, Ansible, BladeLogic, shell scripting bash/ksh/perl. This job originally appeared on RecruitIreland.com.

2107 days ago