Production Support Engineer
Fexco
Killorglin, Kerry
FEXCO Merchant Servicescurrently has a requirementfor a Production Support Engineer to join their team based in Killorglin, Co. Kerry on a permanent basis. Job Purpose: As a key part of the Production Support team, the Production Support engineers ensure provision of world-class support services to our merchant base, PSP’s, acquirers and colleagues by managing support tickets efficiently and keeping the customer updated throughout the process. This role primarily involves the support of FEXCO’s global Back Office infrastructure, as well as supporting critical processes such as incoming transaction files, outgoing bank files and exchange rates distribution to various platforms. This is achieved through effective monitoring and incident troubleshooting. Main Responsibilities: The successful candidate will be responsible for: Supporting our transactional processing and switch processing production environments. Monitoring daily job schedules and ensuring all processes run successfully and services are available. Responding to Incident tickets created by internal and external customers; ensuring clear, concise & full solutions are provided on each ticket and the tickets are processed within the agreed SLA’s. Working on own initiative to ensure tickets are prioritised based on the severity of the incident. Supporting the Back office infrastructure on Linux operating systems, ensuring that customer and partner files are uploaded and processed successfully. Completing production updates based on customer requirements and post change release maintenance. Participating in effective problem and change management to improve the production environment. Maintaining good relationships with FMS`s customers and partner organisations. Supporting all products and services offered to our internal and external customers. Qualifications/ Experience Needed: IT Graduate Degree or Masters, other qualifications considered depending on experience. 3 – 6 years in a Technical operations support function or systems administration role. 1 – 2 years database experience specifically Oracle, Postgres and Mysql. 1 – 2 years Linux / Unix experience. Knowledge of all or some of the following is a distinct advantage: shell scripting. Networking/Firewalls. Java, Python. Experience with service Monitoring Tools. Experience working in a Production environment across global time zones. Experience working in a 24/7 environment a distinct advantage. Competencies Required: Customer driven individual with desire to exceed expectations. Good communication skills both written and oral. The candidate must work well both independently as well as contributing towards a team environment. Good troubleshooting skills to help diagnose and eliminate problems. Ability to meet deadlines and adapt to a changing environment. FEXCO is an equal opportunities employer. This job originally appeared on RecruitIreland.com.
2138 days ago